Patient & Family
Massachusetts law has created unique structure for patient and family engagement across its 119 hospitals
2023 PFAC Report Template
As of September 2023, HCFA is no longer collecting PFAC reports. Moving forward, the Betsy Lehman Center for Patient Safety is the new host of PFAC reports.
All final PFAC reports should be submitted to PFAC@BetsyLehmanCenterMA.gov.
More information about this change in process can be found here.
The PFAC
Patient and Family Advisory Councils (PFACs). Under state law, all hospitals are required to maintain a PFAC and to release an annual report on the activities, recruitment, and engagement of the PFAC. These annual reports are to be published or made available to the public by October 1st each year. PFACs provide an effective and built-in structure to harness patient and family engagement, as many contribute to operational decision-making as members of hospital committees, engagement in quality improvement projects, and policy and procedural changes.
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