Health Care For All supports enrollment assisters working throughout the state.
In The Loop
HCFA runs a private online community called In the Loop – Massachusetts, where enrollment assisters interact with others doing similar work. This project is modeled on a national online community developed by Community Catalyst and the National Health Law Program. Enrollment assisters across the state can communicate with each other on the website to share their experiences with eligibility and enrollment work.
A Resource for Sharing
In the Loop – Massachusetts staff provide resources and share updates from the various state programs to make sure assister have access to the most up-to-date information to best do their work. Nearly half of the enrollment assisters in Massachusetts are a part of the online community and there is representation from every region of the Commonwealth. Issues and trends are shared with state policymakers to flag problems and improve the process that assisters and consumers go through to access coverage. Information shared by enrollment assisters from across the state helps to identify issues beyond what is heard on the HelpLine and shapes potential policy and advocacy opportunities.