THE ORGANIZATION  

Health Care For All (HCFA) is a state-based consumer health advocacy organization founded in 1985. HCFA’s mission is to advocate for health justice in Massachusetts by working to promote health equity and ensure coverage and access for all. The organization is recognized as a national leader in its work. 

HCFA uses three strategies to conduct its work: direct service, community engagement, and policy and advocacy campaigns. HCFA helps tens of thousands of individuals and families in five languages enroll in and renew their health insurance coverage each year and troubleshoot health coverage issues through a unique, multi-lingual consumer assistance HelpLine. HCFA staff are also in the community working with a diverse group of local community- and faith-based organizations conducting outreach work, education efforts and supporting individuals to share their stories and play a role in policy change. HCFA uses the insights from HelpLine callers and community residents to shape the organization’s advocacy agenda. HCFA policy work is conducted through a health equity lens and strives to make care more equitable, affordable and accessible for everyone in the Commonwealth. HCFA leads and participates in numerous policy advocacy coalitions, and these coalitions bring together a wide variety of organizations to work collaboratively to make meaningful health policy changes. By uniting diverse constituencies, HCFA is able to magnify its policy reach on many fronts. 

In recent years, HCFA has expanded its public health outreach through large-scale initiatives such as the MassHealth Redetermination Campaign and the Vaccine Equity Initiative. These campaigns, conducted in partnership with the state and grassroots organizations, focus on delivering culturally and linguistically appropriate information and services to communities disproportionately affected by systemic health inequities. HCFA has also been a trusted resource and leader in addressing the Steward Health Care hospital closures, helping patients navigate disruptions in care and ensuring communities have access to critical health system information and assistance. These initiatives reflect HCFA’s growing capacity to lead high-impact, rapid-response public health campaigns that build trust, expand access, and advance health equity. 

The organization’s achievements include leading Massachusetts health reform efforts, including legislation in 2006 that was the blueprint for the Affordable Care Act. Today, HCFA spearheads the campaigns and coalitions necessary to improve health care access and affordability, as well as address the many inequities in our current health care system. 

For more information, please visit www.hcfama.org.   

POSITION SUMMARY 

HCFA is seeking a part-time bilingual consultant to support our HelpLine team by providing direct assistance to callers in Spanish and English. This consultant role is intended as a 6-8 week contract to ensure continuity of service for Spanish-speaking callers. 

Scope of Work 

• Provide callers with easy-to-understand state health care coverage information; 

• Provide customer service with respect and care to all callers; 

• Provide screening and direct enrollment to clients over the phone, as well as on occasion in-person assistance; 

• Aid other enrollment assisters to troubleshoot cases; 

• Monitor and evaluate HelpLine call activity in order to identify systemic problems that need escalation; 

• Attend enrollment events, as needed; 

• Maintain up-to-date knowledge on the changing health care system in Massachusetts; 

• Document call information into the HelpLine database; 

• Maintain proprietary and confidential information from outside visitors and all other persons who do not have a legitimate reason to see or use such information in accordance with the organizations WISP document; 

• Ability to identify callers interested in sharing their story and/or get involved with Health Care For All policy and advocacy work; 

Qualifications 

• Fluency in Spanish and English (oral and written) is required. 

• Strong interpersonal and communication skills. 

• Ability to convey complex information in a clear and understandable manner. 

• Ability to work effectively with diverse populations. 

• Strong problem-solving skills and ability to remain calm in high-stress situations. 

• Currently acting as a Certified Application Counselor (CAC) in Massachusetts is required. 

• Knowledge of Massachusetts public health insurance programs and policies is a plus. 

Additional Details 

• Estimated 10–25 hours per week, flexible scheduling. 

• Hybrid arrangement possible; in-office presence one day per week preferred. 

• This is a 1099 independent contractor opportunity and is not an employee position 

• Compensation will be set at an hourly rate of $30-$32 per hour, commensurate with experience. 

To Apply: 
Please send your resume to Gracie Pajonk at gpajonk@hcfama.org. 

Health Care for All is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status or any other legally protected status. We celebrate diversity and are committed to building an inclusive work environment where all team members are encouraged to be their authentic and whole selves. 

We are committed to providing reasonable accommodations for individuals with disabilities in all aspects of employment, including the application process. If you need assistance or an accommodation, please contact Gracie Pajonk at 617-275-2859 or at gpajonk@hcfama.org. 

This position is classified as exempt under the Fair Labor Standards Act (FLSA) and is not eligible for overtime pay.